Quality infrastructure for the service sector

Quality infrastructure has its origins in the industrial revolution of the 19th century, first in England, then throughout Western Europe and the USA, and later spread to Japan and other parts of Europe and Asia during the transition from agrarian to industrial societies. For a long time, QI was mainly a matter of checking whether physical products met defined technical specifications. Testing served both the safety of products and their usability in value-added processes based on the division of labour. Thus, the measurement of physical units was at the centre of the entire quality system.

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Quality Infrastructure in Small Island Developing States

The development of a national quality infrastructure needs always to be oriented towards the local specifics. This statement is especially true for small countries and island states. Mesopartner has had the privilege of accompanying national quality policies (NQPs) in several of these countries. Our first experience was the NQP of Trinidad and Tobago, followed by NQP’s for Antigua and Barbuda, Grenada and Suriname. We are currently advising the Government of Saint Kitts and Nevis to develop the NQP for one of the world’s smallest countries. In addition, we guide the process of identifying and analysing the need for quality infrastructure services in the Pacific Islands region.

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Women in the Quality Infrastructure System

Gender inequality is still present throughout the world

The world is equally composed of women and men. However, gender inequality is still present throughout the world. As published by the United Nations in October 2020, only 47% of working-age women participated in the global labour market, while for men, the percentage was 74%. This gender gap has remained relatively constant since 1995, i.e., the difference between men and women employed worldwide has not changed in the last 25 years.[1]

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Geographical Indication – place-linked quality of products

Geographical indication of product quality

Mexican Tequila, Darjeeling Tea, Roquefort cheese, French Champagne, Italian Prosciutto di Parma and Parmigiano-Reggiano (Parmesan) cheese, Ecuadorian Cacao Arriba, Colombian Coffee, South African Rooibos herbal tea, Scotch whisky, Munich beer or Phu Quoc fish sauce from Vietnam. These are all famous examples of origin-linked indication of product quality. Hearing such product names provides an affirmation with customers about trustworthy quality, a long tradition in the production and legal brand protection.

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Reform of the quality law in Costa Rica

Central American success model

Costa Rica is a small, innovative country in Central America. Long ago, the government decided to abstain from having an army and instead invested in environmental protection and technological innovation.[1] Costa Rica has evolved from a developing country to an industrialised economy. In May 2020, it became the 38thmember of the Organisation for Economic Co-operation and Development (OECD). [2]

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