Quality infrastructure for the service sector

Quality infrastructure has its origins in the industrial revolution of the 19th century, first in England, then throughout Western Europe and the USA, and later spread to Japan and other parts of Europe and Asia during the transition from agrarian to industrial societies. For a long time, QI was mainly a matter of checking whether physical products met defined technical specifications. Testing served both the safety of products and their usability in value-added processes based on the division of labour. Thus, the measurement of physical units was at the centre of the entire quality system.

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Benchmarking QI worldwide

For ten years, we, Ulrich Harmes-Liedtke and Juan José Oteiza have been working on measuring and comparing the development level of a country’s quality infrastructure (QI). This challenging task occupied not only us but also colleagues from metrology, standardisation and accreditation bodies, and other consultants. Those responsible for QI in international development cooperation asked themselves the same question.

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Women in the Quality Infrastructure System

Gender inequality is still present throughout the world

The world is equally composed of women and men. However, gender inequality is still present throughout the world. As published by the United Nations in October 2020, only 47% of working-age women participated in the global labour market, while for men, the percentage was 74%. This gender gap has remained relatively constant since 1995, i.e., the difference between men and women employed worldwide has not changed in the last 25 years.[1]

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Geographical Indication – place-linked quality of products

Geographical indication of product quality

Mexican Tequila, Darjeeling Tea, Roquefort cheese, French Champagne, Italian Prosciutto di Parma and Parmigiano-Reggiano (Parmesan) cheese, Ecuadorian Cacao Arriba, Colombian Coffee, South African Rooibos herbal tea, Scotch whisky, Munich beer or Phu Quoc fish sauce from Vietnam. These are all famous examples of origin-linked indication of product quality. Hearing such product names provides an affirmation with customers about trustworthy quality, a long tradition in the production and legal brand protection.

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Free online access to standards responding to COVID-19

Justification of standards fees

From time to time, we hear complaints from SMEs, especially in developing and emerging countries, about the costs of acquiring technical standards. This is especially true for the international standards of ISO and IEC or their national adaptations.

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