Insights about an economy’s present and future demand for quality assurance services are essential for developing a national quality infrastructure (NQI). Gaining a clear understanding of the needs and demand for QI services in a country complements the analysis of supply-side data, resulting in more sound decisions on QI development programs and their scope. A proper demand assessment is critical to both the capacity building of individual QI Institutions and the identification of effective reforms of the overall NQI in a country. Although the need for demand-driven NQI development is emphasized by funding agencies such as UNIDO and PTB, the demand side is still often neglected.
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First international research workshop on Quality Infrastructure (QI)

The International Cooperation of the Physikalisch-Technische Bundesanstalt (PTB) and the Chair of Innovation Economics at the Technische Universität Berlin is pleased to invite you to the first research workshop on quality infrastructure. The consulting firm Mesopartner supports the preparation and implementation of the workshop.
Until now, QI has been dealt with mainly by practitioners. There is much grey literature and few peer-reviewed scientific publications.
This hybrid workshop aims to bring researchers and practitioners together to discuss the scientific foundation of quality infrastructure and exchange information on the state of research in the field.
The meeting’s agenda will include a session on the contribution of quality infrastructure to digitalisation and sustainable development.
The event will take place on 27 April 2023 from 14:00-17:00 CET at PTB in Berlin and online.
If you are a researcher in the field of quality infrastructure, or work in an institution that supports research on quality infrastructure, please register by completing the following questionnaire.
Should conformity assessment bodies be better run as public or private entities?
There are different organisational forms of conformity assessment bodies (CABs). [1] Public institutions claim to provide common goods, whereas private organisations are commercially oriented. In addition, there are mixed forms, such as certification bodies of business associations or providing conformity assessment services under a common umbrella with a national standards institute.
Continue readingCalidena – Closing quality gaps jointly
A simple way to explain the importance of quality infrastructure is to refer to a specific product. For example, if we take any food product, such as a frozen pizza, we can clearly explain the requirements of food safety standards or the verification of the cold chain.
Quality infrastructure services can be applied to all products and many services. Since no single company usually manufactures a product in isolation, the entire value chain needs to be considered. Quality and safety checks are particularly in demand at the interfaces between different companies or value chains stages.
Continue readingUsing Quality Infrastructure to cope with the economic impacts of the pandemic
PTB’s Covid-19 Task Force
Soon after the Covid-19 pandemic started raging around the globe in spring 2020, the German Metrology Institute PTB founded a Task Force Covid-19 to discuss the specific requirements during the crisis, potential longer-term effects and the extent to which PTB needs to adapt its development work to new conditions. A key question discussed was the decision on topical areas relevant for QI response to the Covid-19 pandemic. After a few meetings, some topical areas emerged that addressed health-related services, sustainable economic development, capacity development online, strengthening digital infrastructure in partner countries, public relations and new challenges for project assistance. For each topic, subgroups were formed that jointly worked on papers, online tools and other outputs. Each subgroup included a combination of PTB colleagues and external experts regularly working with PTB.
Mesopartner consultants joined the subgroups of sustainable economic development and capacity development online. This blog post looks at the subgroup sustainable economic development (SED) and, particularly, its main output paper.
How could QI activities help overcome the crisis’s economic consequences?
The SED group decided to work on ideas of QI support to promote sustainable economic development in PTB partner countries. The critical question to address was how QI activities could help overcome the crisis’s economic consequences. From the start, the intention was to prepare a position paper with recommended actions to be shared with the German Federal Ministry of Cooperation and Development (BMZ), other development organizations and partners in project countries.
The subgroup, consisting of nine members, started its work in June 2020, prepared a draft paper until autumn 2020 and a final draft until early 2021. The discussion paper was finally published on the PTB website in spring 2021 and presented in a PTB blog post on 11 May 2021.
What are Covid-19 response activities in sustainable economic development?
From the onset, the challenge was addressing a broad and complex topic in a brief, easily understandable paper, not exceeding ten pages. Given this premise, what aspects to discuss and what issues to ignore? What are examples of Covid-19 response activities in SED in and outside PTB projects? How to collect a good overview of such measures? What else, beyond real-life examples, could we recommend?
After a series of group meetings, some focus areas and a paper structure emerged. The group understood that a well-functioning and agile QI is essential for cross-border trade, social and sustainability standards, rural development and agricultural value chains, innovation activities, and sustainability and resilience of companies and value chains. This especially holds in times of crisis, such as a global pandemic. The QI of individual countries and their international associations needed to react swiftly to the challenges of the situation and adapt and innovate quickly to continue offering existing and new services with reliable quality. Different group members took on the task of drafting topic-specific chapters, which were then discussed jointly and weaved together during the bi-weekly group meetings.
The result is a discussion paper that proposes measures that international QI donors – such as PTB – can take during a pandemic to mitigate the consequences of the crisis and sustainably strengthen the economies in developing and emerging countries. The focus is on measures at the intersection of QI, sustainable economic development and Covid-19 relevance.
The global health crisis expanded the meaning of quality by health, hygiene, safety and resilience
Against the conceptual background outlined in each sub-chapter, Annex 1 of the paper presents recommended actions currently implemented or at the stage of concrete ideas. Apart from financial support, there are many technical measures in the QI area that can help companies and other actors in economic life assure the quality of products, services, and processes. During the global health crisis, the very meaning of quality expanded with a stronger focus on health, hygiene, safety and resilience.
Among the relevant topics discussed in the paper, innovation is particularly inspiring. Changing framework conditions force innovation in companies and other organizations. During a crisis of the magnitude of the corona pandemic, the pressure to innovate is exceptionally high and acute. Alternatives to the usual processes, products and services must be found quickly to work and react to new needs of customers, partners, and regulators. This often leads to radical innovations condensed into a relatively short period. Particularly in times of crisis, various actors in an innovation system innovate independently or in mutual interaction. These actors are primarily QI institutions, companies and regulatory institutions that set the framework conditions. Innovation here means introducing new QI services (e.g. developing hygiene standards for non-food sectors; online training on ISO 22301 Business Continuity) and adjusting how QI services are delivered to clients (e.g. free access to selected standards; remote services for certification and accreditation). In finding alternative ways of doing things, innovation is a cross-cutting topic concerning promoting SED during health crises and addressing other relevant matters, such as the healthcare system, the digital infrastructure, and digital learning formats.
What could QI contribute to mitigating the economic impacts of the current and future pandemics and crises?
Ultimately, this PTB paper intends to encourage a discussion on what QI could contribute to mitigating the negative economic impacts of the current crisis and any future pandemics coming along. It tries to support the Build Back Better discussion aiming at the global economic system to change for the better sustainably after the crisis. Enjoy reading!
PTB 2021. Using Quality Infrastructures to Cope with the Economic Impacts of the Pandemic. Discussion Paper.